Refund policy

Order Cancellation and Refund

SkyKickz offers its customers the possibility to request an order cancellation within 24 hours from purchase confirmation. However, as order processing takes place very quickly, cancellation can only be accepted if the order has not yet been processed (meaning the shipping label has not been created, the package has not been prepared, and it has not been handed over to the courier).

In such cases, cancellation will no longer be possible. The customer may still exercise the right of withdrawal within 30 days from delivery, according to the terms described in our Return Policy.

To request a cancellation, the customer must send a written communication to info@skykickz.com indicating the order number. Requests sent through other channels (chat, social networks, phone) will not be considered legally valid.

Refund in Case of Cancellation

If the cancellation request is accepted, SkyKickz will refund the full amount paid within 7 business days, using the same payment method used for the purchase or, if not possible, via bank transfer.

If the order has already been processed or handed over to the courier, the cancellation request will be rejected. In this case, the customer may proceed with a return under the terms and conditions set out in our Return Policy.

Relationship with the Right of Withdrawal

This Cancellation Policy does not replace or in any way limit the rights granted to consumers under the Consumer Code (Legislative Decree 206/2005), including the right of withdrawal within 14 days from delivery. Our extension of the deadline to 30 days constitutes an additional benefit offered by SkyKickz to its customers.

30-Day Replacement Return

Your Satisfaction Is Our Priority

We understand the importance of customer satisfaction when shopping online. If the product received does not meet your expectations, you may exercise your right of return within 30 days from the delivery date.

 

Return Policy

You have the option to return the purchased item, or part of it, within 30 days from the date of receipt, without incurring additional handling costs. However, please note that return shipping costs will be borne by the customer.

Conditions for Return

To be accepted, products must be:
- Returned in their original packaging, in perfect condition for resale (not damaged, stained, or worn) and complete with all accessories, instructions, and documentation;
- Accompanied by the return document to allow SKYKICKZ to identify the customer.

How to Start a Return

To start the return process, send an email to info@skykickz.com indicating your order number and your personal details (first and last name). Our support team will guide you through every step of the process with the utmost care.

Refund Process

The refund will be issued only after verifying that the returned goods are in perfect condition and have not been damaged. The refund of the full amount paid will be processed within 30 days from receipt of the returned goods, using the same payment method used for the purchase or via bank transfer.

Conditions of the Right of Withdrawal

The right of withdrawal is subject to specific conditions:
- The item must be returned intact, in its original packaging, and complete in all its parts;
- Used, damaged, or stained products will not be accepted;
- Responsibility for the shipment until it reaches our warehouse lies entirely with the customer.

Non-Returnable Items

Used shoes are not returnable for hygiene and health reasons.

Loss of the Right of Withdrawal

The customer loses the right of withdrawal if the integrity of the goods (packaging and/or content) is not respected.

Defective or Incorrect Products

If you receive a defective or incorrect item, please contact us at info@skykickz.com for assistance. If a return is necessary, shipping costs will be reimbursed upon presentation of the receipt.

Free Size Exchange

We offer our customers a free size exchange service to ensure maximum satisfaction with our product. This option is valid exclusively for an actual size exchange. This means that if you ordered a pair of shoes in a specific size (e.g., Size 44), you are entitled to request an exchange only for a different size (e.g., 43 or 45). The exchange will be approved only if the request concerns a size variation and not a different model or color.

If you wish to change size, we offer a simple process with no additional costs. Once we receive the returned pair of shoes and verify that it meets the return requirements (unused condition and original packaging), we will issue a voucher equal to the value of the original purchase.

Shipping Costs for Size Exchange

Shipping costs for size exchange will be fully covered by us only for the first size exchange. If the customer requests an additional modification after the first exchange, or requests an exchange for reasons not related to size (e.g., change of model or color), the shipping costs for that return will be borne by the customer.

Conditions for Size Exchange

To be eligible for exchange, the product must be returned in its original condition, unused, and in its original packaging. The size exchange will not be accepted if the product shows signs of wear or damage not present at the time of delivery.

Limitations

The free size exchange service has been implemented to prevent customers from being dissatisfied due to an incorrect size choice, but it may not be misused or used for unintended purposes (e.g., ordering multiple sizes with the intention of keeping only one). In case of improper or repeated use of the exchange service, we reserve the right to charge shipping and handling costs.