Privacy policy

Last updated: November 11, 2024

This Privacy Policy describes how SKYKICKZ (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from skykickz.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to you as a user of the Services, whether you are a customer, a website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other action required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as outlined below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses described below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we refer to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information you submit directly to us through our Services may include:

• Contact details including name, address, phone number, and email.
• Order information including name, billing address, shipping address, payment confirmation, email address, and phone number.
• Account information including username, password, security questions, and other information used for account security purposes.
• Purchase data including items viewed, added to cart, saved in your account such as loyalty points, reviews, referrals, gift cards, or purchases.
  • Loyalty points/product reviews/referrals/gift cards saved
• Customer support information including information you choose to include in communications with us, for example when sending a message through the Services.

Certain features of the Services may require you to provide specific information directly to us. You may choose not to provide this information, but doing so may prevent you from using or accessing those features.

Information We Collect About Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection details, your IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:

• Companies that support our Site and Services, such as Shopify.
• Our payment processors who collect payment information (e.g., bank account, credit or debit card details, billing address) to process payments in order to fulfill your orders and provide the requested products or services.
• When you visit our Site, open or click emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, SDKs, third-party libraries, and cookies.

Any information we obtain from third parties will be processed in accordance with this Privacy Policy. See also the section below, Third-Party Websites and Links.

How We Use Your Personal Information

• Providing products and services. We use your personal information to provide the Services and fulfill our contract with you, including processing payments, fulfilling orders, sending notifications regarding your account, purchases, returns, exchanges, and other transactions, creating and managing your account, arranging shipping, facilitating returns and exchanges, and enabling account-related features. We may enhance your shopping experience by allowing Shopify to match your account with other Shopify services you choose to use. In such cases, Shopify will process your information in accordance with its Privacy Policy and Consumer Privacy Policy.
• Marketing and advertising. We may use your personal information for marketing and promotional purposes, including sending marketing communications via email, SMS, or postal mail, and displaying advertisements for products or services. This may include personalizing the Services and advertisements on our Site and other websites. If you reside in the EEA, the legal basis for this processing is our legitimate interest in selling our products under Article 6(1)(f) GDPR.
• Security and fraud prevention. We use your personal information to detect, investigate, or take action regarding fraudulent, illegal, or harmful activities. If you create an account, you are responsible for keeping your login credentials secure. We strongly recommend not sharing your username or password. If you believe your account has been compromised, contact us immediately. If you reside in the EEA, the legal basis for this processing is our legitimate interest in maintaining the security of our website under Article 6(1)(f) GDPR.
• Communication and service improvement. We use your personal information to provide customer support and improve our Services. This is in our legitimate interest under Article 6(1)(f) GDPR.

Cookies

Like many websites, we use cookies. For specific information about the cookies we use in connection with Shopify, please see https://www.shopify.com/legal/cookies. We use cookies to operate and improve our Site and Services, remember preferences, conduct analytics, and understand user interaction. We may allow third parties to use cookies for advertising and personalization purposes.

Most browsers automatically accept cookies by default, but you can configure your browser to reject or remove cookies. Please note that blocking cookies may negatively impact your experience and some features may not function properly.

How We Disclose Your Personal Information

In certain circumstances, we may disclose your personal information to third parties for contractual, legitimate, or legal reasons as described in this Privacy Policy.

• With vendors and service providers (IT services, payment processors, data analytics, cloud storage, order fulfillment, shipping, etc.).
• With marketing and business partners.
• When required by law or to protect our rights.

Children’s Data

The Services are not intended for children. We do not knowingly collect personal information from children under 16.

Your Rights

Depending on your location, you may have rights including access, deletion, correction, portability, restriction of processing, withdrawal of consent, and objection to marketing.

Contact

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at Info@skykickz.com.