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We require an average of 1–2 business days to process your order and transfer it to our logistics partner.
Some orders may require additional time, especially during major holiday periods (up to 5 days) or if your order includes high-demand items that are temporarily out of stock.
For orders containing multiple items, products may be shipped separately and received on different dates due to different warehouse locations of our production partners.
Once your order has been processed by our shipping department, no changes can be made, including address modifications. We will ship exclusively to the address provided at checkout.
Shipments are made only on business days; we do not ship on Saturdays, Sundays, or public holidays. Once your order has been shipped, you will receive a shipping confirmation email.
All orders are processed with a tracking number. You will receive an email with your tracking code once your order has been handed over to the courier.
For some couriers, it may take up to 5 business days for the tracking information to update in the system. If no updates appear after this period, please contact us directly.
Delivery times may vary depending on your country or region. Exact delivery dates cannot be guaranteed, but we provide the following estimated time frames:
| Destination | Estimated Delivery Time |
|---|---|
| United Kingdom | 5–9 business days |
| United States, Canada | 6–10 business days |
| Europe | 6–10 business days |
| Australia, New Zealand | 6–11 business days |
| Asia | 7–12 business days |
| Japan | 7–13 business days |
| Rest of the World | 10–20 business days |
At checkout, you can select the Express Shipping option, which reduces delivery times by up to 3–5 business days compared to standard delivery. This service ensures priority handling of your order and uses dedicated couriers with full tracking up to delivery. Express Shipping availability may vary depending on the destination and the type of product purchased.
If selected at checkout, Insured Shipping provides full coverage of your order against loss, theft, or damage during transit. In the event of any shipping issue, the customer is entitled to an immediate full refund, upon verification through our Customer Service team.
All our shipments are managed on a DDP (Delivered Duties Paid) basis, which means SkyKickz covers all customs costs, import taxes, and VAT.
In exceptional cases where you receive a request for duty or tax payment, please contact us immediately for assistance. For further information regarding VAT or customs duties, you may also contact your local customs office.
The delivery times listed above are approximate estimates in business days. We always strive to ensure that your order is delivered on time; however, SkyKickz cannot be held responsible for delays caused by circumstances beyond our control, such as:
These situations may result in delivery delays beyond the estimated time frames.
Deliveries to remote locations, mountainous regions, or minor islands may require longer transit times than the standard estimates provided. Any delays caused by such circumstances shall not be considered a breach of contract.
For any questions or assistance regarding delivery times in these areas, please contact our Customer Service at info@skykickz.com.
SkyKickz is not responsible for packages that are lost, stolen, or damaged after delivery. If tracking information shows that your package was delivered to the address provided but you have not received it, please report the issue immediately and file a claim directly with the carrier.
Note: We rely on official tracking data and carrier delivery confirmation when reviewing refund or claim requests. Claims that are not reported in a timely manner may not be accepted.
It is the customer's responsibility to ensure that the shipping address entered at checkout is correct. Since we begin processing orders immediately, we are unable to modify or cancel an order once it has been confirmed and processed by our shipping department.
The customer must provide a safe and accurate delivery address. SkyKickz is not responsible for lost or stolen packages once delivery has been confirmed to the provided address, nor for damages occurring after successful delivery.
We always welcome your feedback, questions, and suggestions. You can contact us anytime at info@skykickz.com to share your experience or ideas. We take your feedback seriously and continuously strive to improve our service.
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